How to report an issue

Where to report that you've had issues with the lesson

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Reporting an issue about the lesson helps our Customer support team analyze the case and provide possible solutions.

You can report an issue in the 'My lessons' section.

These issues can be related to:

technical problem
student’s absence
the lesson was not confirmed.

Please note that you can only report an issue about the lessons that have already passed and haven`t been confirmed yet.

To report an issue:

Go to My lessons menu.
Choose your student’s name.
Choose a particular lesson you would like to report.
Click the three dots button (...) and choose 'Report Issue'.
In the pop-up window select an issue that is relevant to your lesson, or select 'Other' if the issue is not listed.

You can also leave a comment explaining the situation. The comments will be sent to the support team.