Rihisi REFUND AND PAYMENT POLICY

Your purchase of and payment for lessons/group classes shall be regulated by this Refund and

Payment Policy.

PLEASE READ IT CAREFULLY BEFORE MAKING A PAYMENT AS IT DETERMINES

YOUR RIGHTS WITH REGARD TO YOUR PURCHASES, INCLUDING ESSENTIAL

RESTRICTIONS AND EXCLUSIONS.

Rihisi strives to ensure a clear understanding of financial relations between Students and

Tutors with respect to the services we provide. This policy applies to all services and features

made available through the Website and any related Rihisi mobile device application

(collectively, the “Rihisi Platform”). Capitalized terms used and not defined herein shall

have the respective meanings ascribed to them in Rihisi Terms of Service.

Tutor-Student Transactions

Rihisi facilitates contracts between Users (Students and Tutors) by supplying a platform to

request, deliver and pay for tutoring services. Rihisi is only a platform and in no event shall

be a party to any contracts between Tutors and Students, or be responsible for any other

service or materials provided by a Tutor. Rihisi will in no way be responsible for monitoring

any transactions between Students and Tutors.

Billing Currency and Foreign Exchange Risk

Payment transactions will be processed in one of the available currencies as shown at

checkout. Currently, the currencies available to make payments are USD, EUR, and GBP.

For your convenience prices may also be shown in your local currency other than USD, EUR,

and GBP. In this case, the payment transactions will be processed in USD. The prices you see

in currencies other than USD, EUR, or GBP are indicative (for guidance only).

Note that if your selected currency is (a) other than USD, EUR, GBP, or (b) different from

your payment method’s billing currency, your payment may be processed outside of your

country of residence. As a result, certain fees may apply, such as international transaction

fees and foreign exchange fees, and the amount listed on your bank statement may be

different from the amount shown at checkout.

Rihisi shall not be responsible for any such fees and currency fluctuations and Rihisi hereby

disclaims all liability in that regard.

We suggest you contact your bank or credit card company if you have any questions about

the fees or the applicable exchange rates.

Rihisi Commission

We charge a service fee to the Tutors for the use of our services (“Rihisi Commission”).

Rihisi Commission is charged on each lesson conducted by the Tutor at the rate indicated on

the Rihisi Platform. Rihisi reserves the right to change Rihisi Commission at any time and

will notify the Tutors of any fee changes before they become effective.

Processing Fee

Rihisi charges the Students a processing fee for the use of the Rihisi Platform. The

processing fee will be applied to each purchase made on the Rihisi Platform and shall be

equal to 5% of the total purchase amount, but in no event shall exceed $10 USD. The

applicable processing fee will be displayed at checkout.

Notwithstanding the foregoing, Rihisi may change the fees for your use of the Rihisi

Platform for promotional offers or new products, and such changes will be effective when

posted on the Website or as communicated via email correspondence.

The processing fee is non-refundable.

We reserve the right to change the processing fee at any time and will provide the Students

with notice of any fee changes before they become effective.

Refunds

You are required to send your refund request to support@Rihisi.com

If there are extenuating circumstances that caused you to miss the lesson/group class or

cancel it at short notice, these refunds can be made at the Tutor's discretion, but the Tutor is

not obligated to do so.

Rihisi is not responsible for any kind of fee charged by banks or third-party payment

processors, and will not cover it when initiating a refund.

In case you choose a refund option, its speed and the availability of refunded funds on your

bank account will depend solely on the terms and policies of your bank. The exact refund

amount will depend on the USD to your payment method’s currency exchange rate valid at

the date the refund is initiated.

You may receive only one refund per request.

No refund will be issued if the User has lost and/or forgotten their login credentials

(username and passwords), which has resulted in the loss of data, temporary loss of access to

the User's account, or any other inconveniences for the User.

No refund will be issued in case the User has lost connection due to the absence of Internet

access, factory reset, or updates.

In case you failed to submit a refund request within the stated period, you can still request us

to return the credits to your Rihisi account balance. Such credits may subsequently be used to

schedule lessons/group classes with any other Tutor.

Refund Procedure

To request a refund, please email support@Rihisi.com with the following information:

● Date and time of the lesson

● Reason for requested refund

● Name of your Tutor

The refund decision shall be made within 30 calendar days.

To the fullest extent permitted by law, any refunds at any time are at our sole discretion.

(1) Lessons Packages

If the trial lesson didn't take place, you can request (a) a free trial lesson with another Tutor

that you'll choose on the Rihisi Platform; or (b) a refund of the payment in accordance with

the refund procedure described herein.

In case your scheduled trial lesson didn't take place but was accidentally confirmed, you can

request (a) the transfer of credits to another Tutor; or (b) a refund of the payment in

accordance with the refund procedure described herein.

The refund option is available only within 90 days from the date you made the payment.

Rihisi is not responsible for any kind of fee charged by banks or third-party payment

processors, and will not cover it when initiating a refund.

(2) Subscription

The refund policy for subscriptions is outlined Rihisi Subscription Services Term.

(3) Group Classes

If the group class was canceled up to 12 hours before the scheduled start time and the new

start date does not work for you you may join another available group class or request a

refund of the corresponding payment.

If One-time Group Class does not take place due to Rihisi’s or Tutor’s fault, you may request

a refund.

Rihisi does not provide refunds for any purchased Group Course.

Chargebacks

In the event of a chargeback by banks or third-party payment processors in connection with

your purchase of any lesson/group class, you agree that we may suspend access to any and all

accounts you have with us

Fees and expenses, incurred as the result of chargebacks or other payment disputes brought

by you, your bank, or a third-party payment processor, shall be covered by you.

Expired Account

In case you haven’t logged into your Rihisi account for more than 180 days, your account

will be suspended and your remaining balance will expire.

Deletion of an Account

If you decide to delete your Rihisi account, your remaining balance will expire

In case Rihisi suspends or terminates your account due to the breach of any of our policies,

you understand and agree that you shall receive no refund or compensation for any unused

balance or scheduled lessons/classes.

Payment Services

Payment processing on the Rihisi Platform is provided by third-party payment processors

including, but not limited to Braintree, Stripe, PayPal, Skrill, Payoneer, and Wise, allowing us

to (a) bill the Students in lieu of directly processing the credit/debit card information; and (b)

enable payouts to the Tutors.

For the avoidance of doubt, payment made by the Student to Rihisi shall satisfy the Student’s

obligation with respect to the payment to the Tutor for the tutoring services provided via the

Rihisi Platform.

We use an integrated iframe for checkouts from third-party payment processors, and Tutors

get payment for each confirmed lesson/group class. Correspondingly all transactions are

secured as third-party payment processors use SSL encryption protection.

Data Provided by You

You agree and understand that the billing information, which you provide to make payment

for lessons/group classes via the Rihisi Platform, is processed by third-party payment

processors only. Rihisi does not collect, store or otherwise process your billing information.

You agree that Rihisi will not be responsible for any failures of the third party to protect such

information adequately. The processing of payments will be subject to the terms, conditions,

and privacy policies of third-party payment processors in addition to this policy.

You acknowledge that we may change third-party payment processors and require them to

transfer your information to other service providers that encrypt your information using

secure socket layer technology (SSL) or other comparable security technology.

Payments

Payment methods available on the Rihisi Platform are as follows:

● Visa/Mastercard

● PayPal

● Apple Pay

● Google Pay

All payments for the use of the Rihisi Platform and the tutoring services shall be made

through the Rihisi Platform.

Students are liable for all transaction fees related to the payments for the use of the Rihisi

Platform and the tutoring services.

Payouts

Tutors get payments for each confirmed lesson/group class. To receive the payment, Tutors

should use one of the third-party payment processors available on the Rihisi Platform for the

secured transactions.

Please note that third-party payment processors charge a fee for every transaction. Such

transaction fees shall be deducted from the respective payout amount and will be displayed

within the Rihisi Platform functionality.

If you are an EU tax resident, to be able to withdraw money from your Rihisi Tutor account,

you must provide us with your tax information annually, as required according to Amending

Directive (EU) 2021/514 (DAC7 Directive).

Auto Refills

When you purchase a package of hours on the Rihisi Platform you may be charged on a

recurring basis (“Auto Refill”). When you have one or fewer hours left with the Tutor, the

same package of hours as previously bought by you will be added to your account balance by

charging your saved payment method

Auto Refill may be canceled at any time. Auto Refill settings may also be changed. You may

choose the number of hours you wish to be automatically refilled for each Tutor by changing

these settings in the “Payment methods” section of your account settings.

For more information on the subscription auto-renewals, please see Rihisi Subscription

Services Terms.

Other

Rihisi is not a bank or any type of financial institution and does not provide any financial

services or advice. Any payments made via the Rihisi Platform are made solely for the

purpose of access, facilitation, and delivery of the tutoring services between Students and

Tutors. Such payments may not be made and used for any fraudulent, criminal or illegal

activity as defined by the law.