RIHISI SUBSCRIPTION SERVICES TERMS
These Rihisi Subscription Services Terms (“Subscription Terms”) sets forth the main terms and
conditions applying to and governing your use of Rihisi fee-based subscription services that
allow you to access the select network of Tutors, connect with them via the Rihisi Platform, and
use all features and functionalities, www.Rihisi.com website, mobile application, content, and
software associated with our fee-based subscription services ("Rihisi services", "our services"
or "the services"). In order to use the services, you must agree to the terms and conditions set
forth below, including the agreement to arbitrate on an individual basis any claims between you
and Rihisi.
These Subscription Terms constitute a binding agreement between you and Rihisi, Inc. (also
referred to as “Rihisi”, “we” and “us”), a corporation registered and organized under the laws of
the State of Delaware with its principal place of business at 1309 Beacon Street, Suite 300,
Brookline, MA 02446, USA.
These Subscription Terms supplement Rihisi Terms of Service, which generally govern your use
of the Rihisi Platform, and which are incorporated into these Subscription Terms by reference.
To the extent that there is a conflict between Rihisi Terms of Service and these Subscription
Terms, these Subscription Terms will prevail.
1. DEFINITIONS
Rihisi Platform – technology enabling Students and Tutors to connect and make the language
learning process more efficient.
Rihisi Space – a video conferencing tool made available via the Rihisi Platform, allowing to
conduct lessons between Students and Tutors.
Student (also referred to as “you“) – a person seeking Tutoring Services by using the Rihisi
Platform or other tools made available by Rihisi.
Tutor – a person providing Tutoring Services via the Rihisi Platform or other tools made
available by Rihisi.
Tutoring Services – online language teaching and tutoring services a Tutor is providing to the
Students, who purchased a subscription through the Rihisi Platform.
For other capitalized terms not defined in these Subscription Terms (either in-line or by
hyperlink), the applicable definitions are set out in Rihisi Terms of Service.
2. SUBSCRIPTION PLANS
2.1. General Terms
To use our services you must meet the services eligibility criteria set out in Rihisi Terms of
Service, have Internet access, register an account with Rihisi and provide us a current, valid,
accepted method of payment, as may be updated from time to time (“Payment Method”).
To use Rihisi services, you cannot be a person barred from receiving the service under the laws
of the United States, the European Union, or other applicable jurisdictions, including the country
in which you reside or from where you use the service. By accepting these Subscription Terms,
you represent that you understand and agree to the foregoing.
We offer a range of subscription plans which may have different prices, conditions, and
limitations. You may find specific details of each subscription plan on our pricing and checkout
pages.
2.2. Credits
As part of a subscription plan or a special promotional offer, you will receive a stated amount of
hours or lessons included under such subscription plan or promotional offer (“Credits”). Credits
may only be redeemed on the Rihisi services and may be used to schedule a lesson with a
particular Tutor.
You may check the remaining balance of your Credits by visiting your Rihisi account.
If the Tutor misses your scheduled/booked lesson, the Credits will be returned to the balance of
Credits in your account. If you miss your scheduled/booked lesson, the Credits will be deemed
used and you will not be able to reuse them.
All Credits are valid for a limited time as described in the applicable subscription and
promotional terms and conditions. Credits expire immediately upon the cancellation or
termination of your subscription unless used prior to cancellation or termination.
2.3. Subscribe to a Tutor
Subscribe to a Tutor is a type of subscription giving you a stated amount of hours per week that
you can use to schedule lessons with your chosen Tutor. Your Credits will be refilled every 28
days. Unused Credits will expire every 28 days, except for the 25% of the Credits included under
your chosen subscription plan, which will be rolled over to the subsequent refill period.
Applicable subscription plans and pricing depend on the hourly rate of your chosen Tutor.
3. TRIALS AND PROMOTIONS
3.1. Subscribe to a Tutor. Trial Lesson
Purchasing a subscription plan means subscribing to a particular Tutor, which enables you to
schedule lessons with that Tutor.
Before committing to a subscription plan, Rihisi may offer you to buy a trial lesson with a
chosen Tutor.
If the Tutor doesn't meet your expectation or the trial lesson didn't take place, you may request
(a) a free lesson with another Tutor you will choose on the Rihisi platform, or (b) a refund of the
payment.
You may request to change a Tutor after your first trial lesson without any additional charges, not
more than twice. In case you decide to change a Tutor more than 2 times, the next lesson should
be paid.
Once you have taken the trial lesson(s) and are sure you want to continue learning with a
particular Tutor, you will be prompted to choose a suitable subscription plan.
Before committing to a yearly subscription, Rihisi may offer you a 14-day trial period during
which you can cancel your subscription at any time.
3.2. Promotions
We may from time to time offer special promotional offers and plans (“Promotion”) per Rihisi
Promotional Terms & Conditions. Promotion eligibility is determined by Rihisi at its sole
discretion and we reserve the right to revoke a Promotion and put your account on hold if we
determine you are not eligible. The eligibility requirements and other conditions will be disclosed
when you sign-up for the Promotion or as otherwise communicated to you by Rihisi.
4. BILLING, RENEWAL AND CANCELLATION
4.1. Subscription Fee
Following a paid trial lesson or a free trial period (depending on the type of subscription), you
shall pay the applicable monthly (billed every 4 weeks), quarterly, annual (billed every 364 days)
(the “Subscription Fee”). Unless you cancel your subscription before the end of the applicable
subscription period, you authorize Rihisi to charge the Subscription Fees for the next billing
cycle to your Payment Method. If funds are insufficient we will try to renew your subscription
for up to 30 days, until funds are made available.
4.2. Billing Cycle
The Subscription Fee and any other charges you may incur in connection with your use of the
services, such as taxes and transaction fees, will be charged to your Payment Method on the
specific billing date indicated on your account "Settings" page. The length of your billing cycle
will depend on the subscription plan that you choose. Your billing date may change if you chose
our monthly or yearly subscription plan, if your Payment Method has not been successfully
charged, when you upgrade or change your subscription plan or if your subscription began on a
day not contained in a given month, etc.
4.3. Auto-Renewal
In order to ensure that you don’t experience any interruption in your learning process, your
subscription will automatically renew for additional periods of the same duration, unless you
cancel your subscription before the end of the applicable subscription period.
4.4. Upgrades and Downgradess
During the subscription period, you may upgrade your subscription as made available within the
Rihisi services or as otherwise communicated to you by Rihisi from time to time:
(a) Subscribe to a Tutor
By upgrading your monthly subscription for more hours per week, Rihisi will
automatically charge on a recurring basis the Subscription Fee for the plan you choose, to
the Payment Method associated with your account. Your billing cycle will be changed
accordingly, but you will have the opportunity to continue using the remaining Credits
included under your previous monthly subscription plan up until the next billing date.
Upgrades and downgrades of the yearly subscription plans are currently not supported.
We will inform you once this feature becomes available.
You can change your subscription by upgrading or downgrading your plan (where available)
under the “Manage your subscription” section of your account "Settings" page.
The applicable Subscription Fee for an upgraded plan will take effect immediately;
downgrades to your plan will take effect on the next billing date.
4.5. Payment Methods
To use our services you must provide one or more Payment Methods. You authorize us to charge
any Payment Method associated with your account in case your primary Payment Method is
declined or no longer available to us for payment of your Subscription Fee. You remain
responsible for any uncollected amounts. If payment is not successfully settled, due to expiration,
insufficient funds, or otherwise, and you do not cancel your subscription, we may suspend your
access to the services until we have successfully charged a valid Payment Method. For some
Payment Methods, the issuer may charge you certain fees, such as foreign transaction fees or
other fees relating to the processing of your Payment Method.
4.6. Updating your Payment Methods
You can update your Payment Methods by going to your account "Settings" page and following
the instructions for changing or removing your Payment Method. Following any update, you
authorize us to continue to charge the applicable Payment Method(s).
4.7. Pausing Subscribe to a Tutor
You can visit your account "Settings" page to pause and reactivate your subscription at any time
by following the instructions in the “Manage your subscription” section.
Your subscription plan’s renewal date will change based on the number of days your subscription
has been paused.
(a) Monthly Subscription Plan
You may temporarily pause your monthly subscription once per billing cycle, provided you don’t
have any scheduled lessons. You will not be able to schedule or take any lessons with your Tutor
while the subscription is paused.
(b) Yearly Subscription Plan
You may temporarily pause your yearly subscription an unlimited number of times for up to 60
days per billing cycle, provided you don’t have any scheduled lessons. You will not be able to
schedule or take any lessons with your Tutor while the subscription is paused.
4.8. Cancellation
(a) Subscribe to a Tutor
You may cancel your subscription at any time before the end of the applicable subscription period
by going to your account "Settings" page and following the instructions for cancellation.
If you cancel your Subscribe to a Tutor subscription, you will still be able to access our services
to take lessons that were scheduled before the end of your current subscription period.
4.9. Lesson Cancelation and Reschedule
Lesson rescheduling and cancellation are determined by the cancellation policy that applies to
that lesson. You can find cancellation details on My Lessons page and during the booking
process. You will be asked to provide a reason for cancellation, which, in most cases, will be
forwarded to your Tutor. Rihisi reserves the right to charge the cost of the lesson that is canceled
or rescheduled not within the timeframe determined above.
4.10. Non-refundable Payments
To the extent permitted by the applicable law and except as expressly set forth herein, payments
are non-refundable, and we do not provide refunds for any partial subscription periods or unused
Credits.
(a) Subscribe to a Tutor: Monthly Subscription Plan
Rihisi may provide a refund in the event no Credits have been used during your current
subscription period, provided the payment was made less than 28 days ago.
(b) Subscribe to a Tutor: Yearly Subscription Plan
If you cancel your yearly subscription within the 14-day trial period and don’t use any Credits,
you can request a full refund of the applicable Subscription Fee.
If you have used any number of Credits within the said trial period, you may request a partial
refund of the Subscription Fee corresponding to the value of unused Credits. The processing fee
will not be refunded.
If you cancel your yearly subscription following the end of the trial period, you will not qualify
for a refund, and your balance of Credits will continue to be refilled every 28 days until your
subscription ends.
A refund request shall be sent to support@Rihisi.com. To the fullest extent permitted by law, any
refunds are at Rihisi’s sole discretion.
4.11. Changes to the Subscription Plans and Pricing
Rihisi reserves the right to change the subscription plans and applicable Subscription Fees at any
time, upon notice to the Student, and such change will enter into effect upon subscription
renewal. If you do not agree with the changes, you may cancel the subscription as described in
the Cancellation section of these Subscription Terms.
5. Rihisi SERVICES
In registering for an account, you agree to provide us with accurate, complete, and updated
information and must not create an account for fraudulent or misleading purposes. Your
username and password are for your personal use only and should be kept confidential. You are
solely responsible for any activity on your account and for maintaining the confidentiality and
security of your password. We are not liable for any acts or omissions by you in connection with
your account.
You agree to use the Rihisi services in accordance with all applicable laws, rules, and
regulations, or other restrictions on the use of the service therein. You agree not to reproduce,
distribute, modify, display, perform, publish, license, create derivative works from, offer for sale,
or use (except as explicitly authorized in these Subscription Terms) information and materials
contained within or obtained from or through the Rihisi services.
Rihisi services are for your personal and non-commercial use only. Subject to your compliance
with the terms and conditions outlined herein and Rihisi Terms of Service, we grant you a
limited, non-exclusive, non-transferable, non-assignable right to access the Rihisi services during
the period of your subscription. This access shall remain in effect unless and until terminated by
you or Rihisi. Except for the foregoing, no right, title or interest shall be transferred to you.
6. SUSPENDING AND TERMINATING THE Rihisi SERVICE
These Subscription Terms will continue to apply to you until terminated by either you or Rihisi
We may terminate these Subscription Terms (including any additional terms and conditions
incorporated herein) or suspend your access to the Rihisi services at any time (a) if we suspect (i)
a breach of these Subscription Terms; (ii) sexual or other unwelcome harassment, threats or
intimidation; (iii) illegal or fraudulent activities on your behalf; (b) if we stop providing the
Rihisi services or any material component thereof, or (c) as we believe necessary to comply with
applicable laws.
If you or Rihisi terminate these Subscription Terms, or if we suspend your access to the Rihisi
services, you agree that Rihisi shall have no liability or responsibility to you, and (except as
expressly provided in these Subscription Terms) Rihisi will not refund any amounts that you
have already paid. You may terminate these Subscription Terms at any time by discontinuing
your use of Rihisi services and providing a termination notice to Rihisi or deleting your account.
7. Rihisi AS AN ON-DEMAND INTERMEDIAR
In providing the Rihisi services we are acting as an on-demand intermediary connecting Students
and Tutors and providing the tools facilitating Tutoring Services
You acknowledge and agree that Rihisi is a technology services provider that does not
provide online tutoring services or functions as a language learning school.
8. PERSONAL DATA
Rihisi processes your personal data in accordance with its Privacy Policy.
9. LIABILITY
9.1. Disclaimer
Rihisi services are provided to you on an "as is" and “as available” basis, without any
representations and warranties, express, implied, or statutory. Rihisi does not represent, warrant,
or guarantee that your access to or use of Rihisi services will be uninterrupted or error-free.
Rihisi Platform functions as an on-demand intermediary and Rihisi makes no representations,
warranties, or guarantees as to acts or omissions of the Tutors who may provide Tutoring
Services to the Students.
To the maximum extent permitted by applicable law, Rihisi shall not be liable to any Student or
any other person or entity for any direct, indirect, special, incidental, consequential, or exemplary
damages (including, but not limited to, property damage or monetary loss, loss of profit or
anticipated savings, loss of business, contracts, contacts, goodwill, reputation and any loss that
may arise from interruption of the business, loss of data, loss of use, or costs of obtaining
substitute goods or services) arising out of the use, inability to use, unauthorized access to or use
or misuse of the Rihisi services or any information or materials obtained in relation to the Rihisi
services, whether based upon warranty, contract, tort (including negligence), or, otherwise, even
if has been advised of the possibility of such damages or losses.
9.2. Limitation of Liability
You agree that Rihisi’s total cumulative liability in connection with these Subscription Terms or
Rihisi services whether in contract, tort, or otherwise, shall not exceed the amounts you paid in
Subscription Fees in the then-prior three months.
9.3. Waiver of Class Action
Any claims brought by you or Rihisi must be brought in that party's individual capacity, and not
as a plaintiff or class member in any purported class or representative proceeding.
10. INDEMNIFICATION
You shall indemnify, defend (at Rihisi’s option) and hold harmless Rihisi and its affiliates and
their respective officers, directors, employees, agents, successors and assigns from and against
any and all liabilities, damages, losses, and expenses of any kind (including legal fees) arising out
of or related to (a) your breach of any of these Subscription Terms (including any additional
Rihisi terms and conditions incorporated herein); (b) any activity in which you engage on or
through the Rihisi services; and (c) your violation of any law or the rights of a third party.
11. AMENDMENTS TO THESE SUBSCRIPTION TERMS
Rihisi reserves the right to amend or modify these Subscription Terms (including any additional
Rihisi terms and conditions incorporated by reference herein) at any time, by posting a revised
version on the www.Rihisi.com website and by sending a notice to the email address associated
with you whenever such amendments are material in our reasonable opinion.
We encourage you to check this page regularly. If you do not agree with the amendments to these
Subscription Terms, you have the right to terminate these Subscription Terms by discontinuing
your use of Rihisi services and providing a termination notice to Rihisi or deleting your account.
You understand that by using Rihisi services following the amendment of these
Subscription Terms, you consent to be bound by the Subscription Terms as amended.
12. NOTICES
You hereby agree to the use of (a) electronic means to conduct these Subscription Terms and
deliver any notices under these Subscription Terms, and (b) electronic records to store
information related to these Subscription Terms or your use of the services.
Any notice delivered to you by Rihisi under these Subscription Terms will be delivered by email
to the email address associated with your account or by posting on the www.Rihisi.com website.
Any notice delivered by you to Rihisi under these Subscription Terms will be delivered by
contacting Rihisi at support@Rihisi.com.
13. DISPUTE RESOLUTION
If the respective dispute resulting from these Subscription Terms could not be settled by
negotiations, then the dispute shall be finally resolved as set forth below.
Any dispute arising out of consumer claims shall be finally resolved by individual arbitration
before a single arbitrator conducted in the English language in Delaware, USA under the
Commercial Arbitration Rules of the American Arbitration Association (AAA).
All disputes arising out of or relating to these Subscription Terms shall be finally resolved by
individual arbitration. The arbitration will be conducted in Delaware, USA. The individual
arbitration must be before a single arbitrator conducted in the English language under the
Commercial Arbitration Rules of the American Arbitration Association (AAA).
Any arbitration under these Subscription Terms will be between you (an individual user) and
Rihisi. To the fullest extent permitted by applicable law, and except as expressly provided below,
you and Rihisi expressly waive any entitlement to resolve disputes in court or on a class,
collective, or representative basis. You and Rihisi shall appoint as sole arbitrator a person
mutually agreed by you and Rihisi or, if you and Rihisi cannot agree within thirty (30) days of
either party’s request for arbitration, such single arbitrator shall be selected by the AAA upon the
request of either party.
The parties shall bear equally the cost of the arbitration except (a) to the extent prohibited by
applicable law; (b) that if the arbitrator determines that costs unique to arbitration (i.e., filing,
administration, and arbitrator’s fees) would preclude a Student from asserting a claim in
arbitration, the arbitrator may require Rihisi to pay a greater share of such costs unique to
arbitration; and (c) the prevailing party shall, to the extent permitted or required by applicable
law, be entitled to an award of reasonable attorneys' fees and costs incurred in connection with
the arbitration in such an amount as may be determined by the arbitrator.
All decisions of the arbitrator shall be final and binding on both parties and enforceable in any
court of competent jurisdiction. Notwithstanding this, application may be made to any court for a
judicial acceptance of the award or order of enforcement. Notwithstanding the foregoing, Rihisi
shall be entitled to seek temporary injunctive relief, security, or other equitable remedies from the
United States District Court for the District of Delaware or any other court of competent
jurisdiction.
14. GOVERNING LAW
These Subscription Terms shall be governed by and construed in accordance with the laws of the
State of Delaware.
15. NON-SOLICITATION
Without limitation, the Rihisi services may not be used to solicit for any other business, website,
or service. You may not solicit, advertise for, or contact in any form the Tutors for employment,
contracting, or any other purpose not related to the services facilitated through Rihisi without
express written permission from Rihisi. You may not use the services to collect usernames and/or
email addresses of the Tutors by electronic or other means without the express prior written
consent of Rihisi.
16. SEVERABILITY
If any provision of these Subscription Terms is held to be unlawful, void, or unenforceable, such
provision will be deemed severable and shall not affect the validity and enforceability of the
remaining provisions. In that event, the parties shall replace the affected provision with an
enforceable provision that, to the greatest extent possible, approximates the intent and economic
effect of the affected provision.
17. CONTACTS
For additional information and in case you have any questions about these Subscription Terms,
please contact support@Rihisi.com