Greg Gum
12/8/2023 2:44:20 PM +00:00
Tutor's profile statistics
Get the idea of how to check your performance as a Rihisi tutor
Want to know more about how Rihisi works, the best practices to attract students and how to highlight your skills and experience? Click on the link or browse the Tutors Academy for more helpful resources.
In the "Statistics" menu, you can find all the data regarding statistics and recent events in your account that affect the ranking in the "Find tutors" search page.
The page is divided into four sections.
Recommended
In this section, you may find the recommendations on improving your profile, performance, or advice on increasing students’ engagement.
Profile and trial lessons
Conversion to trial
The percentage of students who booked a trial lesson with you after viewing your profile. It’s calculated by dividing your booked trials by profile views.
Hourly rate
The price per hour displayed on your profile for potential students. You can see the individual price for each of your current students on My Lessons page.
Profile views
The number of students who viewed your profile, either in the search results or in full view. Many students contact tutors from the search results, i.e. without opening the tutor profile in full view.
First messages
The number of students who messaged you for the first time.
Booked trials
The number of students who booked trial lessons with you.
Profile score
The rating of your profile (photo, video and description) based on Rihisi’s guidelines. You can discover more details about it in this article.
Want to hear more tips and tricks on how to create a profile that gets students? Click the link or browse Tutors Academy for more helpful information!
Profile position
Your average profile position on the search results in ‘Find tutors’ yesterday. Profiles can have different positions based on students’ time zones and preferences. To increase your position, focus on improving your conversion to trial, conversion to student and hours per student. The smaller the number, the higher your profile is displayed on the search results page.
Availability
Hours you set up as available for lesson booking per week.
New students
Conversion to students
The percentage of students who completed at least 1 lesson with you after their trial. It’s calculated by dividing your new students by booked trials.
Hours per student
The average number of lesson hours you taught per student. It’s calculated by dividing your tutoring hours by active students.
New students
The number of students who completed at least 1 lesson with you after their trial.
Active students
The number of students who completed at least one lesson with you.
Tutoring hours
The number of lesson hours you taught, including trial and regular lessons.
Trial lessons rating
Average student rating for all your trial lessons.
Trials you didn’t attend
As reported by your students. If you miss 5 trial lessons, your profile will be blocked. View attendance policy.
Trials you canceled
The number of trial lessons you canceled. Try to reschedule trials instead, as students are less likely to return after cancellations.
Lifetime achievements
Total net earnings
Your earnings in USD for confirmed lessons after Rihisi commission has been deducted. Includes lessons students canceled and paid for due to short notice.
Total reviews
The number of reviews students left on your profile.
Total tutoring hours
The number of lesson hours you have taught, including trial and regular lessons.
Average review rating
Average student rating for all your reviews.
Total students
The number of students who completed at least 1 lesson with you, including trial and regular lessons.
Average lesson rating
Average student rating for all your lessons.
Hours per student
The average number of hours you have taught per student. It’s calculated by dividing your total tutoring hours by total students.
Your total absences
The number of trial and regular lessons that you didn’t attend as reported by your students.
You can also download an earning report in this section. The report will contain a list of conducted lessons and actual earnings for each of them for the selected period of time.
Please note: this report is being generated for informational purposes only. It is not intended to provide legal or tax advice.
Frequently asked questions
How do we calculate the numbers on the statistics?
We gather data from multiple resources on a daily basis and calculate the new values for each metric individually for each tutor on the platform.
When do we start showing statistics for newly-registered tutors?
If your tutoring application was approved, and you have an active profile, you should start seeing ‘Live’ statistics from the second day of your tutoring journey on Rihisi.
For which period do we show each parameter in statistics? How often does it get updated?
All metrics marked as "Live" represent the value for a previous day, others represent the last 365 days. The data is calculated daily, around 9 AM UTC.
What should I improve to be able to respond to tutoring opportunities?
It is possible to find students by going through the general requests if your profile is verified and if your profile score is 71% or higher.
How do I increase my profile score?
Your profile score is calculated based on how your profile picture, description, and video meet Rihisi guidelines. You can check the guidelines here:
Choosing a good profile photo
Profile description guidelines
Video introduction guidelines
Please note that it takes tutor screening team up to 5 days to check the changes you made to your profile. The changes you made will become visible only after being checked.
If I hide my profile, and then make it visible again, when will I start to see my position in search?
The position is calculated based on the data the system got on the previous day, so if you make your profile visible again, you start seeing position the next day the earliest.
What does negatively affect my statistics?
Such parameters as Conversion to trial, Conversion to student, absence reports, hours per student, and review rating greatly influence your statistics.
Does cancellation of lessons via time-off feature affect my statistics negatively?
Only if the trial lesson is canceled along the way.
How do we calculate tutor’s absence?
The absence field is calculated based on the reports we receive from your students. Please make sure to keep constant communication with your students prior to the lesson to avoid false reports.
How does rescheduling a lesson affects my statistics?
The system doesn’t count lesson rescheduling on your Statistics page. We would still recommend keeping your calendar up to date and be in a constant communication with your students to have the lessons happening in the date and time they were scheduled for.
How does cancelling a lesson affect my statistics?
If the trial lesson is cancelled by tutor, it's counted towards "Trials you cancelled". The system doesn’t count lesson cancellations from the second lesson onward on your Statistics page.
How does student cancellation or rescheduling a lesson affect my statistics?
We do not track the number of rescheduled or cancelled lessons by student on your Statistics page. We would still recommend keeping your calendar up to date and be in a constant communication with your students to have the lessons happening in the date and time they were scheduled for.
Does availability affect my visibility?
The availability is the main factor that influences tutor’s position on the search results. The more slots you have open for booking, the higher your profile will be displayed for students on the ‘Find tutors’ page.
How do I get a higher position on search results?
Use your trial lesson to convince a student to buy a package / subscription and motivate students to buy bigger packages / schedule more lessons with you regularly;
Be always present for scheduled lessons, and cancel lessons only if it’s absolutely necessary
Give the best lesson possible to your students!
These recommendations will help you increase your Conversion to trial, Conversion to student, hours per student, and review rating, as well as reduce absence reports.