My student is absent

What to do if your student doesn't show up for the lesson with you

Occasionally, due to unforeseen circumstances, students might be late/unable to attend lessons without prior notice.

If the student hasn't joined the lesson within first 15-20 minutes, you don't have to wait the whole hour.

For the first lesson, we really try to be flexible with our students, because we all know that problems may occur. In this case there two options:

You may choose to reschedule this lesson with student. Kindly contact your student in order to clarify the problem and decide on a new date and time for the lesson.
You may ask the student to get in touch with the Support Team so that we may offer them a replacement.

If the lesson that has been missed is not a trial one, the tutor is able to charge the student for that particular lesson within 7 days after the scheduled lesson time. Read more about lesson cancellation policy here.