Testing connection before lesson

Make sure your lesson goes smoothly and without interruptions

To ensure a smooth and uninterrupted learning experience during your Rihisi Classroom lesson, we recommend that you check your video and audio settings before your scheduled session.

To get started, please ensure that your video and audio are enabled in your device settings. Additionally, it's important to ensure that no other applications are using your microphone or webcam simultaneously.

To help you check your hardware and connection, please use this tool to test your video and audio settings and to ensure a successful lesson and follow instructions below if you see an error at one of these steps.

Browser Compatibility issues

We recommend using the latest version of Google Chrome, Safari (for macOS users), Firefox, and Microsoft Edge.

Microphone issues

Make sure you’ve allowed access to your Microphone. Check this article for more information
In case access to the microphone is granted, there might be an issue with the browser. Please use another browser or update the current one, following instructions mentioned above
In case the issue persists, reconnect the microphone if it’s a plug-in device, or restart the computer and then trying again
Other apps (Zoom, Skype etc.) can also make the microphone unavailable for the browser. In this case,In this case, close apps by Force Quit, restart the browser, and try again. (Guide for Mac, Guide for Windows)

Speaker issues

Check if the speakers are not muted
If speakers are built-in – restart the computer
If speakers are plug-in(e.g headphones) – reconnect it

Resolution issues

Make sure the camera is available. Make the same steps as for Microphone issues.
In case this resolution 640*480 isn’t supported, you won’t be available to use a camera during the lesson

Connection issues

It can be challenging to understand the quality of your video and audio during your Rihisi Classroom lesson. Here are some tips that will help you assess your video and audio quality during your lesson:

Video Packet Loss: This means that the video frames are lost during transmission. Ideally, the video packet loss should be between 0% and 2%. If the percentage is greater than 2%, you may experience video freezing or pixelation, which means that the video might become unclear or stop altogether
Audio Packet Loss: This indicates that the audio packets are lost during transmission. The ideal audio packet loss is also between 0% and 2%. If the percentage is greater than 2%, you may experience delays or poor audio quality during your lesson
Video Bitrate: This refers to the amount of data transmitted per second to deliver a high-quality video. A video bitrate of 500 kbps or higher is considered good. If the bitrate is less than 500 kbps, your video may appear blurred or pixelated
Audio Bitrate: This is the amount of data transmitted per second to deliver high-quality audio. An audio bitrate of 16 kbps or higher is considered good. If the bitrate is less than 16 kbps, your audio may be unclear or difficult to understand

By keeping these factors in mind, you can assess the quality of your video and audio during your lesson and take the necessary steps to ensure a smooth and uninterrupted learning experience.