Guidelines for first lessons

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Rihisi expects tutors to be professional and attend scheduled lessons on time.

This is especially important for trial lessons with new students. For a new student, it can be disappointing and frustrating when their tutor doesn’t come to the first lesson. Missing a trial lesson isn’t only bad for the individual tutor, it also hurts the reputation of the entire Rihisi tutor community.

What happens when a tutor misses a trial lesson?

If a tutor misses a trial lesson, their student can report that the trial lesson didn't take place to Rihisi. After a report, Rihisi will notify the tutor by email and on their tutor dashboard on Rihisi.com.

Rihisi will also hide that tutor’s profile, so other new students can’t book trial lessons before the tutor is ready to teach them.

While a tutor’s profile is hidden, they aren’t visible to new students in search results.
They can continue teaching current students as usual.

After each missed trial lesson, a tutor’s profile will be hidden for an increasing amount of time, and they will need to take action to make it visible again. After a tutor misses 5 lessons, they will be permanently blocked from the platform.

Here’s what happens after each missed trial lesson:

1st missed trial: tutor’s profile is hidden until they watch a tutorial on managing their Rihisi calendar.
2nd missed trial: tutor’s profile is hidden for 7 days and until tutor completes a course on attendance. If the tutor reviews a video within 7 days, after 7 days tutor's profile will be unhidden. If the tutor didn't complete the course within 7 days after TWA, the profile remains hidden until the action is completed.
3rd missed trial: tutor’s profile is hidden for 14 days, then they can make it visible again using the control on the Rihisi website.
4th missed trial: tutor’s profile is hidden for 30 days, then they can make it visible again using the control on the Rihisi website.
5th missed trial: the tutor’s profile is permanently blocked and hidden from new students. If they don’t raise an objection to Rihisi’s support team, their students will be reassigned to other tutors.

What if there was a mistake with a student's report?

If a tutor believes there was a mistake, they should contact Rihisi’s support team to explain the issue. The support team will investigate the case and take action accordingly.

How can tutors avoid missing lessons?

Adjust the booking window to avoid surprise, short-notice bookings
Keep available time slots updated and add time off to the Rihisi calendar
Check the Rihisi calendar and messages often. Get the Rihisi app for iOS or Android to receive notifications about new bookings and schedule changes.
If an unexpected event or emergency causes a conflict with a scheduled lesson, ask the student to reschedule, reschedule it yourself, or cancel the lesson if there’s no agreement with the student.