How to block students with the ‘Block’ button

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First and foremost, all tutors have the option to block students with the Block button to immediately stop communication with the student.

To block a student:

Go to the Messages tab and select the student
In the bottom right corner you’ll see the option to block the student
Once you block a student, this button will change to “unblock.” You can unblock students if you blocked them by mistake.

When to use the Block button

We want you to feel confident blocking any learner who makes you feel unsafe or uncomfortable. This may include harassment, inappropriate behavior, or an attempt to involve you in fraudulent activity. When you block a student, they won’t be able to send you more messages or book additional lessons with you. The block button may lead to the learner’s profile being permanently removed from the platform.

In situations where you and a learner just don’t click, or you don’t feel like you can help them due to their age or level, send them a message encouraging them to find another tutor. They can contact our Support team if they need help transferring their credits or finding another tutor.

When can a tutor block a student?

Tutors can block any student who makes them feel unsafe or uncomfortable. When a tutor blocks a student, they will need to specify one of the following reasons for blocking:
- Harassment
- Bypassing (e.g. offering payments outside Rihisi)
- Scam
- I don’t want to teach this student**
- Other (reason should be provided)
**Please only use this option in urgent situations. If you have a trial student you don’t click with or an active student you no longer want to teach, please avoid blocking. Instead, communicate with them to explain the situation.
What happens to students after they are blocked?

When a student is blocked, they cannot:

✘ Message the tutor who blocked them
✘ Schedule new lessons with the tutor who blocked them

When a student is blocked, they can:

✔ See the message history and profile of the tutor who blocked them
✔ Leave a review for the tutor
✔ Contact and schedule lessons with other tutors
✔ See the tutor and their past lessons on the My Lessons page
✔ Transfer their balance to another tutor
✔ Contact our Customer Support Team

Please also note that when a learner is blocked, Rihisi does not cancel lessons that are already scheduled with the tutor who blocked them and does not delete reviews that are already posted.

Do blocked learners know they’ve been blocked?

Students who are blocked will not receive a notification that they have been blocked, but they will know that they cannot contact the tutor.

Blocked students will see this warning in the chat: