My tutor is absent

What to do if your tutor doesn't come to your lesson

First of all, we’d like to apologize for the experience you’ve had. It’s not common for tutors to miss lessons, and we understand how frustrating it can be. We know you’ve spent time and energy planning for your lesson, and we're truly sorry for the inconvenience.

That being said, have you tried sending the tutor a message through Rihisi? The tutor will receive a notification about your message and they may respond. If they don’t respond after 15-20 minutes, here are some other ways you can resolve the issue:

You can contact the tutor again to reschedule your lesson. Things sometimes happen, and they might have had an emergency. As a tutor, they can reschedule lessons after the originally scheduled lesson start time.
You can transfer your prepaid credit to another tutor.
We can give you a free replacement with a new tutor. You’ll get your trial lesson for free, even if there’s a price difference.

Please contact us to let us know how you’d like to proceed, or if we can answer any questions for you!