Article writer

Greg Gum

12/4/2023 12:03:52 PM +00:00

How to schedule, reschedule and cancel lessons

Manage your lessons and schedule as a professional tutor

Everything you need to schedule and manage your lessons is available on your Rihisi calendar and the 'My lessons' page.

How to schedule a lesson

  1. On your calendar, click on a time slot or choose “Schedule new lesson” on the left of the page

  2. Confirm or adjust the date and time

  3. Choose the student. You will only see students who have prepaid hours with you at the moment.

  4. Choose “Schedule lesson”

  5. The lesson is scheduled! We will send your student an email to notify them about the lesson date and time.

  6. How to reschedule a lesson

    1. On your calendar, choose the lesson you want to reschedule

    2. Select a new date and time for the lesson

    3. Choose 'Reschedule lesson'

    4. Write a comment for your student to tell them why you’re rescheduling the lesson

    5. We will send your student an email to notify them about the new date and time

    You can also drag and drop a lesson to a different day or time to reschedule it.

    Please note that you can reschedule a lesson any time before it starts, and after the scheduled lesson time.

    How to cancel a lesson

    1. On your Calendar, choose the lesson you would like to cancel

    2. Choose 'Cancel lesson'

    3. Write a comment for your student telling them why you’re canceling

    4. We will send your student an email to notify them about the cancellation

    Please note that you can cancel a lesson any time before it starts, and after the scheduled lesson time.

    The Support team will be able to assist with bulk cancellation.

  7. You can also cancel lessons using the “My lessons” page:

    1. On the “My lessons” page, select the student

    2. Click the '...' button on the right

    3. Choose “Cancel lesson”

    Once the lesson is canceled, your student’s prepaid credit will be returned to their internal balance, so they can use it to schedule another lesson. The student can request a refund of their payment or a transfer to another tutor.

    Please note, that cancellation of a single lesson doesn't have negative impact on your statistics, but frequent cancellation may affect your ranking in the long run.

    If you are unable to attend a lesson, we recommend rescheduling well in advance instead of canceling. Please make sure you’re familiar with our attendance rate policy before canceling lessons.