Greg Gum
12/5/2023 12:11:02 PM +00:00
How do I reschedule or cancel my lesson?
How to reschedule a lesson
Go to the "My lessons" page
Click on your tutor's name and select a scheduled lesson
Choose "Reschedule"
You will see your tutor’s calendar with their available time slots
Choose the date and time you’d like to reschedule
Confirm your new schedule
How to cancel a lesson
Go to the “My lessons” page
Click on your tutor's name and select a scheduled lesson
Choose “Cancel”
Once the lesson is canceled, your credit will be returned to your prepaid balance with the tutor so you can schedule another in the future
Note:
According to our cancellation policy, you can reschedule or cancel a lesson for free up to 12 hours before the scheduled start time
If you cancel less than 12 hours before the scheduled start time, you will be charged for the lesson
Your tutor can reschedule or cancel lessons after the scheduled start time without charging you. You can contact your tutor to discuss late rescheduling or cancellation.
Please remember that tutors reserve the right to make the final decision about late rescheduling and cancellation.