Article writer

Greg Gum

12/5/2023 1:11:48 PM +00:00

How to schedule, reschedule and cancel lessons

Learn how to manage your lessons and schedule

Be sure to set your current time zone so your lessons and your tutor’s schedule display correctly in your local time.

To book a trial lesson, visit the "Find tutors" page. After booking the first lesson with a tutor, you can schedule further lessons, reschedule and cancel lessons using the ‘My lessons’ page.

How to schedule lessons

  • Go to the "My lessons" page.

  • Press the "Schedule new lesson" button.

  • Choose your tutor and click on their name.

  • If you don’t have enough balance, you can add hours or upgrade your subscription.

  • Select the time slots that best fit your schedule and click on “Continue”.

  • Review and confirm the times you have selected, clicking on “Confirm weekly schedule” or “Finish scheduling” if you chose a single lesson.

*If you don’t see your tutor's schedule, it means that they haven’t updated it, or they aren’t currently available. Please message your tutor for them to add more slots for you to book a lesson.

How to reschedule a lesson

  1. Go to the "My lessons" page.

  2. On the lesson you want to reschedule, click on the three dots.

  3. Choose "Reschedule"

  4. You will see your tutor’s calendar with their available time slots.

  5. Choose the date and time you’d like to reschedule.

  6. Confirm your new time.

  7. How to cancel a lesson

    1. Go to the “My lessons” page.

    2. On the lesson you want to reschedule, click on the three dots.

    3. Choose “Cancel”.

    4. Write a message for your tutor and click on “Confirm cancellation”.

    5. Once the lesson is canceled, the lesson will be returned to your balance with the tutor, so you can schedule another in the future.

    Note:

    • According to our cancellation policy, you can reschedule or cancel a lesson for free during the cancellation window shown in the product interface.

    • If you cancel outside of the cancellation window shown in the product interface, you will be charged for the lesson.

    • Your tutor can reschedule or cancel lessons after the scheduled start time without charging you. You can contact your tutor to discuss late rescheduling or cancellation.

    • Please remember that tutors reserve the right to make the final decision about late rescheduling and cancellation.