Cancellation policy

Discover what to do if you cannot attend a lesson

Here in Rihisi, we understand that unexpected circumstances may prevent you from attending your lesson.

If you know in advance that you are unable to attend a lesson, please try your best to reschedule or cancel your lesson at least 12 hours in advance.

Our tutors have a right to receive payments for lessons when students miss the class without prior notice. Occasionally, based on the circumstances, tutors might cancel or reschedule lessons without charging a student for the missed lesson. But the decision is at the discretion of a tutor.

You are able to cancel the lesson for free up to 12 hours before the scheduled time.
After this time, only full cost cancellation option is available.
Students can still discuss with the tutor whether it is possible to reschedule/ cancel the lesson without charge. But the tutor reserves the right to make any decisions.
If the tutor decided to charge you for the lesson, they will be able to do so within 7 days after the scheduled lesson time. In this case, you will be notified via email about being charged, and you are able to file a dispute within 72 hours.